Question 1

What do the LED indicators on the Bridge mean?

Accepted Answer

The LED indicators on your Bridge represent different things:

Power indicator (left): The power adapter is connected.

Network indicator (middle): The Bridge is successfully connected to your router's network.

Philips Hue Portal indicator (right): The Bridge is successfully connected to the internet.

Zigbee indicator (blue ring around the button): Zigbee communication is up and running.

Question 2

What does the "Restore factory settings" button on the back of the Bridge do?

Accepted Answer

Pressing and holding the "Restore factory settings button" on the back of your Bridge returns it to its factory settings, which means all previous preferences and configurations — your scenes, automations, widgets, and Room/Zone configurations — will be deleted. Additionally, bulbs and lights, which had been previously found via the automatic Search function, may now require that you manually input their serial numbers to reconnect them. It is strongly advised that you only return your Bridge to its factory settings if a Philips Hue customer support agent has advised you to do so.

Question 3

Can I control multiple Bridges with the Philips Hue app?

Accepted Answer

Yes, but you can only control one Bridge at a time. To switch between two systems, go to Settings > My Hue system and select the Bridge you want to control. To switch even faster, long-press the Home tab's icon!

Bridge

Setup guides

FAQ list

What do the LED indicators on the Bridge mean?

What does the "Restore factory settings" button on the back of the Bridge do?

Can I control multiple Bridges with the Philips Hue app?